Présentation de l'entreprise
Role Purpose
We are seeking a highly professional and proactive Receptionist/Front of House Coordinator to deliver an exceptional front-of-house, hospitality, and administrative service in a busy corporate environment. This role is fully office?based and requires strong collaboration with the Operations Manager, Facilities team, and the wider Front of House function.
The position involves regular interaction with external visitors and senior stakeholders, therefore a polished, service?driven approach and a confident “go?to” attitude are essential.
Front of House Coordinator.
Main Responsibilities
Front of House & Client Experience
- Deliver a consistently professional, welcoming, and efficient Front of House service to all internal and external visitors.
- Meet and greet clients, ensuring an outstanding first impression of the business.
- Prepare meeting rooms, organise refreshments, and ensure timely clearing and reset of rooms after use.
- Maintain a high standard of presentation across all Front of House and client?facing spaces.
Hospitality & Office Support
- Manage hospitality services including restocking refreshments, ordering lunches, and overseeing inventory control.
- Order consumables and office stationery, maintaining accurate tracking of all orders.
- Ensure meeting rooms are fully equipped and ready for use each day.
Administration & Coordination
- Book and coordinate meeting rooms on behalf of colleagues.
- Arrange couriers and taxis as required.
- Answer, screen, and direct incoming phone calls in a professional manner.
- Sort, distribute, and manage incoming post and deliveries.
- Issue visitor, contractor, and new starter access passes.
- Provide general administrative support including formatting documents, binding, scanning, photocopying, filing and preparing materials for colleagues.
- Process expense claims and raise requisitions for invoices promptly.
- Provide cover for PAs, Administrators, and Front of House colleagues when required.
- Carry out any additional tasks appropriate to the role.
Knowledge & Experience
- Proven experience delivering an exceptional Front of House service within a corporate office environment.
- Strong background in providing administrative support to large or busy teams.
- Comfortable working in a fast?paced environment with shifting priorities and tight deadlines.
- Demonstrates initiative, a willingness to learn, and the motivation to enhance existing skillsets.
- Excellent written and verbal communication skills.
- Exceptional organisational skills with the ability to prioritise effectively.
- Strong IT literacy: Outlook, Word formatting, and basic Excel and PowerPoint proficiency.
Key Competencies
- Highly motivated with a strong “can?do” attitude
- Professional, polished, and confident communicator
- Excellent attention to detail
- Effective time management and ability to prioritise
- Positive relationship?builder with strong interpersonal skills
- Adaptable, flexible, and proactive
- Customer?focused and solutions?oriented
- Able to remain calm and reliable under pressure
