Présentation de l'entreprise
Role Purpose
We are looking for two receptionists to be responsible for providing an excellent front of house, administration and hospitality service at our client’s office. The role is office-based with our client, and you working closely with our Operations Manager, Facilities and Front of House team. Our client’s office experiences a large number of external visitors so meet and greet forms a high proportion of the role.
Receptionist/Front of House
Main Responsibilities
- Provide a professional Front of House service for visitors both external and internal.
- Meet and greet clients.
- Set up client meetings with refreshments as required and clear client meeting rooms in a timely manner.
- Manage hospitality, including re-stocking of refreshments, ordering lunches and inventory control.
- Ensure all client meeting rooms are fit for use and presentable each day which includes clearing rooms and setting up accordingly.
- Ensure the Front of House area is well presented to a high standard at all times.
- Book and organise meeting rooms on behalf of colleagues.
- Arrange couriers.
- Arrange Taxis.
- Answer, screen and forward phone calls.
- Sort post.
- Set up and distribute Visitor and Contractor security passes.
- Provide general administrative support required, including but not exclusive to: collating/formatting information, binding, couriering, filing, faxing, photocopying, scanning, and answering telephone calls.
- Process expense claims in a timely manner as well as raise requisitions for invoices.
- Provide administrative cover for other PAs, Administrators and Front of House staff as required.
- Any other duties as required of the role.
Knowledge & Experience
- Candidates should have experience providing an excellent Front of House service in a corporate environment.
- Experience providing administrative support to a large team in a professional environment.
- Enjoy working in a pressured environment where tight deadlines are a regular occurrence.
- A willingness to demonstrate initiative and progress current skillset.
- Must have excellent communication and organisational skills.
- Be able to prioritise effectively and proactively use their own initiative.
- Proficient knowledge of Outlook and formatting of Word documents is required, as well as basic Excel and Powerpoint skills.
Key Competencies
- Highly motivated
- Strong work ethic with a “can do attitude”
- Excellent attention to detail
- Good time management skills
- Build and maintain relationships
- Adaptability
- Good communication skills (both oral and written)
- Pro-active
- Customer orientation
